Generative AI

Make a 2-Way Conversation User Interface Chatbots and QuickSearch Bots rely upon conversational UI to be effective. They connect backend services and functionality to up-front customer chats. Within automated customer service paradigms, conversational UI is a pivotal element. And this is critical, because it ensures a company’s customer service is available all the time. Even …

Conversational UI by Telerik Modern UI chatbot components Leer más »

Understanding AI and its Role in the Contact Centre CCaaS and the future of Customer Experience CX Contact centres play a vital role when responding to and meeting customer needs. AI is now a buzz word that is frequently used in tandem with customer experience. Chat Bots and Virtual Assistants are AI applications that can …

The Transformative Impact of AI on Customer Service Leer más »